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These terms and conditions set out the policies of D’Addario Australia Pty Ltd ACN 150 200 516 and its related bodies corporate (D’Addario) relating to the collection, use and disclosure of personal information you provide while visiting our websites or placing orders with us (Privacy Policy).  By accessing and using D’Addario's websites or placing orders with D’Addario you agree to the terms and conditions of this Privacy Policy.  You should not access or use our websites or place orders with us if you do not agree to all of the terms and conditions of this Privacy Policy.

D’Addario takes the privacy of your personal information seriously.  This Privacy Policy describes the measures we take to help ensure the security of information you provide to us.

How personal information is collected

D’Addario only collects and stores personal information that you voluntarily submit to us through our websites or in the process of placing orders with us.  This may include information such as your name, street and e-mail addresses, credit card details or telephone number.

D’Addario may also automatically collect and store information about your access and use of our websites.  This is intended to help D’Addario ensure that the content of our websites stays relevant to their visitors.  Any information D’Addario collects in this way will remain anonymous and D’Addario will not link it to any specific personal information.

Except as required to satisfy D’Addario's legal obligations (and always in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth), D’Addario will take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for any purpose for which the information may be used or disclosed as described below.

If D’Addario receives unsolicited personal information and determines that the personal information could not have been lawfully collected if solicited, D’Addario will as soon as reasonably practicable de‑identify or destroy that personal information if it is lawful or reasonable to do so.

Use of cookies

To improve your visits to our websites, D’Addario may use "cookies" or other automatically collected data to obtain non-personal information (cookies are text information files that your browser places on your computer when you visit a website). D’Addario may aggregate this data to analyse the viewing patterns of our website visitors, but it will not be associated with any personally identifiable data.

If you want to be notified when cookies are placed on your computer, or do not wish to receive them, you may set your web browser to notify you of them, if your web browser so permits. Please keep in mind that if you do not allow the use of cookies, you may not be able to view all parts of our websites.

Uses of personal information

Unless we specifically tell you otherwise before you submit personal information, D’Addario will only use or store it to:

  • assist us with fulfilling any orders you place with us (and where the personal information is your credit card details, despite any other provision of this Privacy Policy we will not use this information for any other purpose);
  • respond to your questions or comments;
  • better understand your viewing patterns and needs;
  • help us understand how we can improve our products, services and website;
  • collate statistical information, for internal D’Addario use only;
  • inform you about special information in relation to our products, services or promotions;
  • contact you to ask for your opinion or willingness to participate in certain events;
  • undertake direct marketing to you, however when we first do this we will give you the express opportunity to elect not to receive any further direct marketing communications; or
  • be used in a manner consistent with the Australian Privacy Principles.

If you do not wish D’Addario to use your personal information in this way, please notify us at and, subject to our legal obligations, we will endeavour to promptly comply with your request.

Disclosure of personal information to others

D’Addario will only disclose your personal information:

  • in ways which are consistent with this Privacy Policy (including among or related bodies corporate);
  • to any law enforcement agency in any jurisdiction that is investigating any unlawful or prohibited activity involving the access or use of our website, any product or service offered through this website or otherwise, on being requested to do so by that law enforcement agency; or
  • otherwise in a manner consistent with the Australian Privacy Principles.

For certain product orders or requests, D’Addario may disclose your personal information to an outside person or entity for purposes consistent with fulfilling your order or request.  These persons and entities are carefully selected by us and also take the protection of your personal information seriously.

If D’Addario discloses your personal information to a recipient outside of Australia, we will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to the information.

Unless you give us prior consent, D’Addario will not trade or sell your personal information to any person or entity.

Children's privacy

No information should be submitted to D’Addario by persons under 18 years of age without their parent's or guardian's consent. D’Addario does not monitor the age of its user audience.


The security of your personal information is very important to us.

D’Addario takes reasonable steps to:

  • ensure that all personal information it collects, stores, uses or discloses is accurate, complete and up-to-date (provided you notify us of any changes to that information at; and
  • protect that personal information from misuse and loss and from unauthorised access, modification or disclosure.

In addition to careful consideration about what information you disclose and to whom you disclose it, we recommend that you develop good security habits.  These include protecting and regularly changing your password, using computer virus protection software, logging off when you finish using your computer and considering the use of file or e-mail encryption programs.

Access to your personal information

If you wish to obtain details of the personal information D’Addario holds in relation to you, or if any of the information that you have provided to D’Addario changes (for example, if your contact details change, or if any information you have provided in order to receive a product or service changes), please e-mail us the changes at

Other websites

Our website may contain links to other websites which are not under the control of D’Addario.  As such, D’Addario cannot accept responsibility for the conduct of the operators of those websites.

You are responsible for information that you provide through any other website.  Before disclosing your personal information, we recommend that you review the terms and conditions and privacy policies of that website.

Enforcement of policies or consumer concerns

If you believe D’Addario has not adhered to these practices or have any concerns related to privacy of your personal information, please notify us at or write to us at:

D’Addario Australia 25-27 Hi-Tech Court Kilsyth VIC 3137

We will make every effort to investigate and correct the problem promptly.

Changes to this Privacy Policy

D’Addario may amend this Privacy Policy from time to time.  Please check our websites for updates.

Further information on privacy

For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner's website

Australia (+61) 3 8761 6293