How personal information is collected
D’Addario only collects and stores personal information that you voluntarily submit to us through our websites or in the process of placing orders with us. This may include information such as your name, street and e-mail addresses, credit card details or telephone number.
D’Addario may also automatically collect and store information about your access and use of our websites. This is intended to help D’Addario ensure that the content of our websites stays relevant to their visitors. Any information D’Addario collects in this way will remain anonymous and D’Addario will not link it to any specific personal information.
Except as required to satisfy D’Addario's legal obligations (and always in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth), D’Addario will take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for any purpose for which the information may be used or disclosed as described below.
If D’Addario receives unsolicited personal information and determines that the personal information could not have been lawfully collected if solicited, D’Addario will as soon as reasonably practicable de‑identify or destroy that personal information if it is lawful or reasonable to do so.
To improve your visits to our websites, D’Addario may use "cookies" or other automatically collected data to obtain non-personal information (cookies are text information files that your browser places on your computer when you visit a website). D’Addario may aggregate this data to analyse the viewing patterns of our website visitors, but it will not be associated with any personally identifiable data.
Uses of personal information
Unless we specifically tell you otherwise before you submit personal information, D’Addario will only use or store it to:
- respond to your questions or comments;
- better understand your viewing patterns and needs;
- help us understand how we can improve our products, services and website;
- collate statistical information, for internal D’Addario use only;
- inform you about special information in relation to our products, services or promotions;
- contact you to ask for your opinion or willingness to participate in certain events;
- undertake direct marketing to you, however when we first do this we will give you the express opportunity to elect not to receive any further direct marketing communications; or
- be used in a manner consistent with the Australian Privacy Principles.
If you do not wish D’Addario to use your personal information in this way, please notify us at email@example.com and, subject to our legal obligations, we will endeavour to promptly comply with your request.
Disclosure of personal information to others
D’Addario will only disclose your personal information:
- to any law enforcement agency in any jurisdiction that is investigating any unlawful or prohibited activity involving the access or use of our website, any product or service offered through this website or otherwise, on being requested to do so by that law enforcement agency; or
- otherwise in a manner consistent with the Australian Privacy Principles.
For certain product orders or requests, D’Addario may disclose your personal information to an outside person or entity for purposes consistent with fulfilling your order or request. These persons and entities are carefully selected by us and also take the protection of your personal information seriously.
If D’Addario discloses your personal information to a recipient outside of Australia, we will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to the information.
Unless you give us prior consent, D’Addario will not trade or sell your personal information to any person or entity.
No information should be submitted to D’Addario by persons under 18 years of age without their parent's or guardian's consent. D’Addario does not monitor the age of its user audience.
The security of your personal information is very important to us.
D’Addario takes reasonable steps to:
- ensure that all personal information it collects, stores, uses or discloses is accurate, complete and up-to-date (provided you notify us of any changes to that information at firstname.lastname@example.org); and
- protect that personal information from misuse and loss and from unauthorised access, modification or disclosure.
In addition to careful consideration about what information you disclose and to whom you disclose it, we recommend that you develop good security habits. These include protecting and regularly changing your password, using computer virus protection software, logging off when you finish using your computer and considering the use of file or e-mail encryption programs.
Access to your personal information
If you wish to obtain details of the personal information D’Addario holds in relation to you, or if any of the information that you have provided to D’Addario changes (for example, if your contact details change, or if any information you have provided in order to receive a product or service changes), please e-mail us the changes at email@example.com.
Our website may contain links to other websites which are not under the control of D’Addario. As such, D’Addario cannot accept responsibility for the conduct of the operators of those websites.
You are responsible for information that you provide through any other website. Before disclosing your personal information, we recommend that you review the terms and conditions and privacy policies of that website.
Enforcement of policies or consumer concerns
If you believe D’Addario has not adhered to these practices or have any concerns related to privacy of your personal information, please notify us at firstname.lastname@example.org or write to us at:
D’Addario Australia 25-27 Hi-Tech Court Kilsyth VIC 3137
We will make every effort to investigate and correct the problem promptly.
Further information on privacy
For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner's website http://www.oaic.gov.au.